{"id":8864,"date":"2025-12-11T10:38:20","date_gmt":"2025-12-11T10:38:20","guid":{"rendered":"https:\/\/heuvelparts.com\/?page_id=8864"},"modified":"2025-12-11T10:38:46","modified_gmt":"2025-12-11T10:38:46","slug":"livrare-retururi","status":"publish","type":"page","link":"https:\/\/heuvelparts.com\/ro\/livrare-retururi\/","title":{"rendered":"Livrare \u0219i rutare"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8864\" class=\"elementor elementor-8864\" data-elementor-post-type=\"page\">\n\t\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-8429fb7 elementor-section-boxed elementor-section-height-default elementor-section-height-default pxl-type-header-none pxl-section-smoke_particles-no pxl-row-scroll-none\" data-id=\"8429fb7\" data-element_type=\"section\" data-e-type=\"section\">\n\n                \n                <div class=\"elementor-container elementor-column-gap-extended\">\n                <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bb6a550 pxl-column-element-default pxl-column-none\" data-id=\"bb6a550\" data-element_type=\"column\" data-e-type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n        \t\t<div class=\"elementor-element elementor-element-0656356 elementor-widget elementor-widget-html\" data-id=\"0656356\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"leveringsvoorwaarden-retour\" style=\"font-family:'Poppins', sans-serif; line-height:1.6;\">\n  <div class=\"container\">\n\n    <h2>Termeni de livrare \u0219i politic\u0103 de returnare<\/h2>\n    <p><strong>Valabil pentru:<\/strong> Rob v\/d Heuvel Cars, Heuvelparts \u0219i Heuvelparts.com<br>\n      <strong>Versiune:<\/strong> 2025 \/ 2026<\/p>\n\n    <h3>1. Termene de livrare<\/h3>\n    <ul>\n      <li>Comenzile plasate \u00een zilele lucr\u0103toare \u00eenainte de ora 15:00 vor fi procesate \u00een aceea\u0219i zi, \u00een cazul \u00een care exist\u0103 stocuri.<\/li>\n      <li>Termenul mediu de livrare este de <strong>2 p\u00e2n\u0103 la 3 zile lucr\u0103toare<\/strong>.<\/li>\n      <li>Noi <strong>scop<\/strong> la livrare \u00een termen de 24 de ore, dar acesta nu este un termen de livrare garantat.<\/li>\n      <li>\u00cent\u00e2rzierile cauzate de transportatori (DHL, PostNL, DPD etc.) sunt \u00een afara responsabilit\u0103\u021bii noastre.<\/li>\n      <li>Se poate aplica un termen de livrare diferit pentru piesele comandate special; acest lucru va fi comunicat \u00een prealabil.<\/li>\n      <li>\u00cen cazul \u00een care un produs se dovede\u0219te a fi indisponibil, ve\u021bi fi notificat imediat \u0219i ve\u021bi putea alege o alternativ\u0103, un termen de livrare mai lung sau rambursarea integral\u0103.<\/li>\n    <\/ul>\n\n    <h3>2. Costuri de expediere<\/h3>\n    <ul>\n      <li>Costurile de expediere sunt afi\u0219ate \u00een mod clar \u00een timpul procesului de comand\u0103.<\/li>\n      <li>Pentru piesele mari, grele sau fragile, se pot aplica suprataxe.<\/li>\n      <li>Transporturile de retur sunt pe cheltuiala clientului, cu excep\u021bia cazului \u00een care se convine altfel.<\/li>\n    <\/ul>\n\n    <h3>3. Transferul riscului<\/h3>\n    <ul>\n      <li>Riscul de pierdere sau deteriorare ne revine p\u00e2n\u0103 la livrarea la adresa furnizat\u0103.<\/li>\n      <li>Dup\u0103 livrare, riscul trece la client.<\/li>\n      <li>Dac\u0103 livrarea este refuzat\u0103, se vor percepe costuri de returnare \u0219i costuri suplimentare.<\/li>\n    <\/ul>\n\n    <h3>4. Control la primire<\/h3>\n    <p>V\u0103 rug\u0103m s\u0103 verifica\u021bi comanda imediat dup\u0103 primire.<\/p>\n    <p><strong>Raporta\u021bi \u00een termen de 48 de ore:<\/strong><\/p>\n    <ul>\n      <li>produse deteriorate<\/li>\n      <li>produse livrate incorect<\/li>\n      <li>comenzi incomplete<\/li>\n    <\/ul>\n    <p>Dup\u0103 acest termen, transportatorii pot refuza o cerere de desp\u0103gubire, astfel \u00eenc\u00e2t nu putem garanta desp\u0103gubirea.<\/p>\n\n    <h3>5. Dreptul de retragere (consumatori)<\/h3>\n    <p>Atunci c\u00e2nd efectua\u021bi achizi\u021bii online, \u00een calitate de consumator ave\u021bi un <strong>dreptul legal de retragere de 14 zile<\/strong> dup\u0103 primirea produsului.<\/p>\n\n    <p><strong>Condi\u021bii de returnare:<\/strong><\/p>\n    <ul>\n      <li>Produsul este neutilizat \u0219i nedeteriorat.<\/li>\n      <li>Ambalajul original este prezent \u0219i nu este grav deteriorat.<\/li>\n      <li>Produsul nu con\u021bine semne de asamblare sau utilizare.<\/li>\n      <li>Produsul este complet \u0219i curat.<\/li>\n    <\/ul>\n\n    <p>Piese auto folosite sau montate putem <strong>nu<\/strong> \u00eentoarcere.<\/p>\n\n    <h3>6. Procedura de returnare<\/h3>\n    <ul>\n      <li>Raporta\u021bi returnarea dvs. \u00een termen de 14 zile prin e-mail: <a href=\"mailto:su*****@*********ts.com\" data-original-string=\"SZzdgiU0CzZvczwnepTHvw==8e7nvnrYdJzsubnNtOHKZRch73hqNGh6raD3B7WTNzOtIA=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\"><span \n                data-original-string='Inb5YRyU19uIXmbOXGwYKQ==8e7h8jWvLdmecK9RFc4+iH8Y2aDJfJOJn2N7\/HWOuGU0RU='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>su<span class=\"apbct-blur\">*****<\/span>@<span class=\"apbct-blur\">*********<\/span>ts.com<\/span><\/a> sau <a href=\"mailto:ro***************@***il.com\" data-original-string=\"1f4sjQnzYnqeynUhRgnTmw==8e7xgi5ZkDhppLDFGUYCjHokgTmbSnLn+8LY58pzU+JxZc=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\"><span \n                data-original-string='Rq+VL0LPHTubWXIBmiDSFA==8e7OVbpW5kzPU90b4tp7dYw8xJf\/n1Xp5AYW99i4OI0QTE='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>ro<span class=\"apbct-blur\">***************<\/span>@<span class=\"apbct-blur\">***<\/span>il.com<\/span><\/a>.<\/li>\n      <li>Dup\u0103 notificare, mai ave\u021bi la dispozi\u021bie 14 zile pentru a returna produsul.<\/li>\n      <li>Costurile de transport pentru return\u0103ri sunt suportate de client, cu excep\u021bia cazului \u00een care exist\u0103 o eroare din partea noastr\u0103 sau o garan\u021bie aprobat\u0103.<\/li>\n      <li>Clientul este responsabil pentru ambalarea \u0219i expedierea corect\u0103.<\/li>\n      <li>P\u0103stra\u021bi chitan\u021ba de transport; f\u0103r\u0103 dovad\u0103, nu putem procesa un retur pierdut.<\/li>\n    <\/ul>\n\n    <h3>7. Rambursare<\/h3>\n    <ul>\n      <li>Dup\u0103 primirea corect\u0103, vom depune \u00een termen de <strong>14 zile<\/strong> pre\u021bul de achizi\u021bie \u00eenapoi.<\/li>\n      <li>\u00cen caz de depreciere datorat\u0103 utiliz\u0103rii sau deterior\u0103rii, aceast\u0103 sum\u0103 va fi dedus\u0103.<\/li>\n      <li>Costurile de expediere sunt rambursabile la returnarea complet\u0103, cu excep\u021bia op\u021biunilor de expediere suplimentare op\u021bionale.<\/li>\n    <\/ul>\n\n    <h3>8. Excep\u021bii de la dreptul de retragere<\/h3>\n    <p>Urm\u0103toarele produse pot <strong>nu<\/strong> s\u0103 fie returnate:<\/p>\n    <ul>\n      <li><strong>Piese comandate special<\/strong> care nu fac parte din gama standard.<\/li>\n      <li><strong>Componente electronice<\/strong> cum ar fi:\n        <ul>\n          <li>UCE<\/li>\n          <li>Module airbag<\/li>\n          <li>Sisteme de senzori<\/li>\n          <li>Pompe electronice<\/li>\n          <li>Module CAN bus<\/li>\n          <li>Arbori de cablu<\/li>\n        <\/ul>\n      <\/li>\n      <li><strong>Software \u0219i produse de tuning<\/strong>, inclusiv fi\u0219iere de tuning \u0219i activ\u0103ri.<\/li>\n      <li>Produse cu semne evidente de utilizare sau asamblare.<\/li>\n      <li>Recipiente deschise de lichide, produse de \u00eentre\u021binere sau produse chimice.<\/li>\n    <\/ul>\n\n    <h3>9. Defecte \u0219i garan\u021bie<\/h3>\n    <ul>\n      <li>Raporta\u021bi defectele la primire \u00een termen de 48 de ore.<\/li>\n      <li>Garan\u021bia se aplic\u0103 numai defectelor de fabrica\u021bie \u0219i este evaluat\u0103 de produc\u0103tor\/furnizor.<\/li>\n      <li>Garan\u021bia nu acoper\u0103 nimic:\n        <ul>\n          <li>deteriorare cauzat\u0103 de asamblarea incorect\u0103, tuning sau modific\u0103ri proprii<\/li>\n          <li>uzur\u0103 datorat\u0103 utiliz\u0103rii<\/li>\n          <li>daune cauzate de defectele tehnice existente ale vehiculului<\/li>\n        <\/ul>\n      <\/li>\n      <li>\u00cen caz de garan\u021bie aprobat\u0103, se va efectua repararea sau \u00eenlocuirea; ramburs\u0103rile nu sunt standard.<\/li>\n    <\/ul>\n\n    <h3>10. Piese comandate gre\u0219it sau nepotrivite<\/h3>\n    <ul>\n      <li>Clientul este responsabil pentru verificarea potrivirii \u0219i compatibilit\u0103\u021bii.<\/li>\n      <li>Dac\u0103 ave\u021bi \u00eendoieli, v\u0103 recomand\u0103m s\u0103 ne contacta\u021bi \u00eenainte de cump\u0103rare.<\/li>\n      <li>Returnarea pieselor electronice comandate incorect nu este posibil\u0103.<\/li>\n    <\/ul>\n\n    <h3>11. Varia\u021bii ale produselor<\/h3>\n    <p>Produsele pot avea diferen\u021be minore din cauza revizuirilor furnizorului, cum ar fi:<\/p>\n    <ul>\n      <li>culoare<\/li>\n      <li>form\u0103<\/li>\n      <li>codul produsului<\/li>\n      <li>num\u0103rul de serie<\/li>\n    <\/ul>\n    <p>At\u00e2ta timp c\u00e2t func\u021bionalitatea este aceea\u0219i, acest lucru nu intr\u0103 sub inciden\u021ba livr\u0103rii defectuoase.<\/p>\n\n    <h3>12. Serviciul clien\u021bi<\/h3>\n    <p>Pentru \u00eentreb\u0103ri, return\u0103ri sau asisten\u021b\u0103, v\u0103 rug\u0103m s\u0103 contacta\u021bi:<\/p>\n    <p>\n      \ud83d\udce7 <a href=\"mailto:su*****@*********ts.com\" data-original-string=\"JyOSS0k61MX+Kr7YR2ZfkA==8e7uJPqCkarMGlnOG0aNseTG7ugg671SjmQc5mrC2Mlymo=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\"><span \n                data-original-string='55SwBIrqJS\/g\/z9E4dJKrA==8e7twcNlI2c2PNp6rla4IdTAjMqG9oXp83dE29fMVL6IK0='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>su<span class=\"apbct-blur\">*****<\/span>@<span class=\"apbct-blur\">*********<\/span>ts.com<\/span><\/a><br>\n      \ud83d\udce7 <a href=\"mailto:ro***************@***il.com\" data-original-string=\"N06ibOd5EtGq\/VBxVT3otw==8e71kHx28xBGRz\/JR+XaraWRZXfLiL9rya0K5MP3ctXy+Y=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\"><span \n                data-original-string='vIniJ2nOpVBYUdGaHiXlKQ==8e7wwQfJruRsKZL42OO5EoBKwd2qFIS60p83Zd4Dc1vSQI='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>ro<span class=\"apbct-blur\">***************<\/span>@<span class=\"apbct-blur\">***<\/span>il.com<\/span><\/a><br>\n      \ud83d\udcde <a href=\"tel:0735477554\">073 - 5477554<\/a>\n    <\/p>\n\n  <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Leveringsvoorwaarden &#038; Retourbeleid Geldig voor: Rob v\/d Heuvel Auto\u2019s, Heuvelparts en Heuvelparts.com Versie: 2025 \/ 2026 1. Levertijden Bestellingen op werkdagen v\u00f3\u00f3r 15:00 uur worden \u2013 indien op voorraad \u2013 dezelfde dag verwerkt. De gemiddelde levertijd bedraagt 2 tot 3 werkdagen. Wij streven naar levering binnen 24 uur, maar dit is geen gegarandeerde levertijd. Vertraging [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8864","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/heuvelparts.com\/ro\/wp-json\/wp\/v2\/pages\/8864","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heuvelparts.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heuvelparts.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heuvelparts.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heuvelparts.com\/ro\/wp-json\/wp\/v2\/comments?post=8864"}],"version-history":[{"count":4,"href":"https:\/\/heuvelparts.com\/ro\/wp-json\/wp\/v2\/pages\/8864\/revisions"}],"predecessor-version":[{"id":8868,"href":"https:\/\/heuvelparts.com\/ro\/wp-json\/wp\/v2\/pages\/8864\/revisions\/8868"}],"wp:attachment":[{"href":"https:\/\/heuvelparts.com\/ro\/wp-json\/wp\/v2\/media?parent=8864"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}