Delivery Terms & Return Policy

Valid for: Rob v/d Heuvel Cars, Heuvelparts and Heuvelparts.com
Version: 2025 / 2026

1. Delivery times

• Orders placed on weekdays before 3 p.m. will be processed - if in stock - the same day.
• The average delivery time is 2 to 3 working days.
• We aim to delivery within 24 hours, but this is not a guaranteed delivery time.
• Delays caused by carriers (DHL, PostNL, DPD, etc.) are beyond our responsibility.
• A different delivery time may apply for specially ordered parts; this will be communicated in advance.
• If a product proves to be unavailable, you will receive immediate notification with a choice of alternative, extended delivery time or full refund.

2. Shipping Costs

• Shipping costs are clearly displayed during the ordering process.
• Surcharges may apply for large, heavy or fragile parts.
• Return shipments are at the customer's expense unless otherwise agreed.

3. Risk transfer

• The risk of loss or damage lies with us until delivery to the address you provide.
• After delivery, the risk passes to the customer.
• If delivery is refused, return and additional costs will be charged.

4. Control upon receipt

Please check the order immediately upon receipt.

Report within 48 hours:

• damaged products
• incorrectly delivered products
• incomplete orders

After this deadline, carriers may refuse a claim, so we cannot guarantee compensation.

5. Right of Withdrawal (Consumers).

When making online purchases, you as a consumer have a legal right of withdrawal of 14 days upon receipt of the product.

Return conditions:

• Product is unused and undamaged.
• Original packaging is present and not seriously damaged.
• Product contains no signs of assembly or use.
• Product is complete and clean.

Used or assembled auto parts we can not return.

6. Return Procedure

• Report your return within 14 days via email: su*****@*********ts.com or ro***************@***il.com.
• After notification, you still have 14 days to return the product.
• Shipping costs for return are for the customer, unless there is an error on our part or an approved warranty.
• The customer is responsible for proper packaging and shipping.
• Keep your shipping receipt; without proof, we cannot process a lost return.

7. Refund

• After correct receipt, we will deposit within 14 days the purchase price back.
• In case of depreciation due to use or damage, this amount will be deducted.
• Outbound shipping charges are refundable upon full return except for optional additional shipping options.

8. Exceptions to the Right of Withdrawal.

The following products can not be returned:

• Specially ordered parts that are not part of the standard assortment.
• Electronic components such as:
  • ECUs
  • Airbag modules
  • Sensor systems
  • Electronic pumps
  • CAN bus modules
  • Cable harnesses
• Software and tuning products, including tuning files and activations.
• Products with obvious signs of use or assembly.
• Opened containers of liquids, maintenance products or chemical products.

9. Defects and Warranty

• Report defects upon receipt within 48 hours.
• Warranty applies to manufacturing defects only and is assessed by manufacturer/supplier.
• Warranty covers none:
  • damage due to faulty assembly, tuning or own modifications
  • wear from use
  • damage due to existing technical defects in the vehicle
• If warranty is approved, repair or replacement will take place; refunds are not standard.

10. Wrongly ordered or mismatched part

• The customer is responsible for verifying proper fit and compatibility.
• If in doubt, we recommend contacting us before purchase.
• Return of incorrectly ordered electronic parts is not possible.

11. Product variations

Products may have minor differences due to supplier revisions, such as:

• color
• form
• product code
• serial number

As long as the functionality is the same, this does not fall under faulty delivery.

12. Customer Service

For questions, returns or support, please contact:

📧 su*****@*********ts.com
📧 ro***************@***il.com
📞 073 - 5477554