Terms and Conditions

Version: 2025 - valid as of January 1, 2025
Company name: Rob v/d Heuvel Cars
Trade names: Heuvelparts, Heuvelparts.com
Address: Bedrijvenweg 16, 5272 PB SINT-MICHIELSGESTEL
Chamber of Commerce: 16052168

Article 1 - Definitions

In these terms and conditions, the following definitions shall apply:

Entrepreneur: Rob v/d Heuvel Cars, also trading as Heuvelparts and Heuvelparts.com.
Buyer/Customer: Any natural or legal person who enters into an agreement with the entrepreneur.
Consumer: Customer not acting from profession or business.
Products: auto parts, accessories, styling items, assembly parts and vehicles.
Services: tuning, assembly, diagnosis, maintenance, software modifications and other work.
Webshop: all digital services through Heuvelparts.com.
Agreement: any purchase, order, assignment or transaction.
Vehicle: any motor vehicle, car, van or camper.
Specially ordered parts: parts that are not standard in stock and are ordered by customer request.

Article 2 - Applicability.

These general terms and conditions apply to all offers, sales, services, deliveries and agreements of the entrepreneur.
Variations are valid only if agreed in writing.
If any provision is found to be invalid, the remaining provisions shall remain in full force and effect.

Article 3 - Offers & Prices.

All prices are inclusive of VAT for consumers and exclusive of VAT for business customers unless otherwise stated.
Typographical errors and price variations are reserved; no rights can be derived from these.
Prices for vehicles may change due to market conditions.
Offers are valid while supplies last.

Article 4 - Orders in the Webshop

After placing an order, the customer will receive an email confirmation.
The entrepreneur may refuse an order if fraud, incorrect information or outstanding debts are suspected.
Specially ordered parts should always be paid in full in advance.

Article 5 - Delivery & Transportation

Delivery dates are indicative and not deadlines.
The risk of damage or loss passes to the customer upon delivery to the specified address.
If the customer refuses a shipment, additional charges may apply.
Deliveries are made via PostNL, DHL, DPD, courier services or our own transportation.

Article 6 - Right of withdrawal (Consumers).

Consumers have a 14-day cooling-off period unless excluded as noted below.

Return conditions:

The product must be undamaged, unused and complete.
Return costs are at the customer's expense and risk.
Refunds will be made within 14 days of receipt of the returned product.

Exclusion of the right of withdrawal

The right of withdrawal is excluded for:

Specially ordered parts
Electronic components (ECUs, sensors, airbag modules, electrical units)
Software, tuning files and digital products
Parts that are no longer saleable due to assembly
Products that have become defective due to misuse

Article 7 - Assembly, Tuning & Workshop Conditions.

The customer is responsible for providing correct vehicle information.
The entrepreneur is not liable for damages caused by uneven or incorrect assembly by third parties.
Tuning can void manufacturer's warranty; this risk lies entirely with the customer.
Power gains in tuning are always indicative.
Storage fees (€15 per day) may be charged if a vehicle is not picked up within 48 hours of completion notification.

Article 8 - Warranty

New parts have a standard 12-month warranty unless otherwise stated.
Consumables such as brake pads, oil, filters and paint are not covered under warranty.
Warranty is void in case of misuse, damage by tuning or assembly by unauthorized persons.
Vehicles are sold with the warranty as agreed upon in writing.

Article 9 - Liability

Entrepreneur is not liable for consequential damages, loss of profits or depreciation.
Liability is always limited to the invoice amount of the product or service.
The customer is responsible for correct assembly and use of parts.
With tuning, the customer is responsible for technical condition and risks of engine and driveline damage.

Article 10 - Purchase of Vehicles.

The customer must provide accurate information about the vehicle.
The customer guarantees that the vehicle is free of repossessions, theft endorsements and financing.
The customer provides a valid ID and registration code.
In case of hidden legal problems, the client is liable for all costs and damages.

Article 11 - Sale of Vehicles

Vehicles are sold in their condition.
Known defects are reported to the extent possible.
A test drive is possible after consultation; damage during test drive may be recovered from the driver.
Warranty on used vehicles applies only if agreed in writing.

Article 12 - Payment

Payment shall be made prior to delivery or performance of services, unless otherwise agreed upon.
Webshop orders are paid in advance via payment methods offered.
Late payment may incur statutory interest and collection costs.

Article 13 - Retention of title.

All delivered products remain the property of the entrepreneur until full payment is received.
The customer may not sell or pledge goods until they are paid in full.

Article 14 - Force majeure

The entrepreneur is not liable for damages due to circumstances beyond his control, such as strikes, illness, breakdowns or transportation problems.
In cases of force majeure, the contract may be postponed or rescinded.

Article 15 - Complaint procedure

Complaints must be reported in writing in a timely manner.
The business owner responds with a substantive response within 14 days.
If no resolution is reached, the customer may apply to a dispute committee or court.

Article 16 - Applicable law

All agreements are exclusively governed by Dutch law. Disputes are submitted to the competent court in the district where the entrepreneur is located.